Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

30-Day Return Window

You have 30 days from the date your order was delivered to request a return or refund. After 30 days, we are unfortunately unable to offer a refund or exchange.

Eligibility

To qualify for a return, the following conditions must be met:

  • The return request is made within 30 days of the delivery date.
  • The product is in its original, unopened, and unused condition.
  • The product is in its original packaging.

Items that cannot be returned:

  • Products that have been opened, used, or partially consumed.
  • Gift cards.
  • Items purchased during a final-sale promotion (if applicable).

How to Start a Return

  1. Contact us by emailing our support team at [support@yourdomain.com] with your order number and reason for the return.
  2. Our team will respond within 1–2 business days with return instructions and a return authorization.
  3. Ship the item(s) back to us using the provided return address. Please use a trackable shipping method — we are not responsible for items lost in return transit.

Please note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (wrong item shipped, damaged product, etc.).

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Depending on your bank or credit card company, it may take an additional 2–5 business days for the refund to appear on your statement.
  • Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • A photo of the damaged or incorrect item
  • A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Subscription Orders

If you are on an active subscription, you may cancel at any time before your next billing cycle. Subscription cancellations take effect immediately — you will not be charged again. Products already shipped on a subscription order follow the same 30-day return policy outlined above.

Exchanges

We do not offer direct exchanges at this time. If you'd like a different product, please return the original item for a refund and place a new order.

Contact Us

If you have any questions about our return and refund policy, please reach out:

📧 Email: mylumorel@gmail.com

We typically respond within 1–2 business days.